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Questions? Get in touch!

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WhatsApp +65 8165 6790

Email: support@craftculturesg.com

Hours: Please click HERE

(By appointment only, contact to arrange)

• As we are a production kitchen and not a walk-in retail space, we are typically open during selected timings for pickups only. 
• Our production schedule is from Monday-Tuesday so 
• Pickups and Deliveries are available on Wednesday - Friday

Please text or call to confirm we are around before making a trip down.

Address: 183 Jalan Pelikat, B1-113 Promenade @ Pelikat, Singapore 537643 
(between Lobby 3 and 4)

Directions: 

• By MRT:
  Kovan MRT + 12 min walk
  Serangoon MRT + Bus 53 or 53M to Hougang Avenue 1 Park
  Tai Seng MRT + Bus 62 to Hougang Avenue 1 Park
• By Bus: (3 min walk) Take Bus 53, 53M, 62, 113, 113A and alight at stop "Opp to Yuying Secondary School", which is 1 stop after The Lorong Ah Soo Market. Walk through Hougang Avenue 1 Park and you should be able to see The Promenade at Pelikat.We are located between lobby 3 and 4 of Basement 1.
• By Car: Please drive into the B2 car park. We are located between lobby 3 and 4 of Basement 1. Parking charges are affordable at 10 min grace and $0.03 per minute thereafter. 

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We are open 24/7 on our website: www.craftculturesg.com

Temperature and Time are key--The colder it is, the longer the best by dates.

All Craft & Culture brews are prepared fresh and flat upon delivery and the best by dates for them are entirely dependent on how they are stored after delivery as they are raw products and will continue to ferment on their own. All storage guidelines below are approximate.

---

Guidelines on Storing Raw Kombucha and Milk Kefir :

• STORE COLD AT 2 DEGC:
  Food safety guidelines recommend setting fridges to 2-4 degree celsius. A home refrigerator may operate within a wide range from 1-10 degree celsius. 
• GAS BUILD UP MAY OCCUR RAPIDLY:
  when stored at temp higher than 2-4 degC. Gassy brews are indicated by bottles with distended caps. 
• DO NOT STORE IN A WINE CHILLER / WINE ROOM:
  The temperature can be around 10-15 degC and will cause gas buildup rapidly.
• LOW pH MEANS Kombuchas and Milk kefirs safe to consume
  even when kept for a while / or when they turn fizzy. The organic acids produced create a low pH environment that is unsuitable for harmful bacteria and mould when kept in closed, clean conditions. 
• HOW TO OPEN WHEN GASSY / CAPS ARE DISTENDED:
  Chill until very cold, then open with extreme care at the sink (as overflow or spraying might occur). To be on the safe side, enclose in a plastic bag when opening to prevent messes. Do not shake the bottles vigorously before opening. Once opened, pour into a glass and consume as normal.

For Kombucha:

• Up to 3 days at room temperature (non chia seed kombuchas) 
• Up to 1 week at 8-10 degC fridge
• Up to 2 weeks in a 5-7 degC fridge
• Up to 1 month in a 2-4 degC fridge (IDEAL)
• Freezing: Extends the shelf life by several months but might cause kombucha to lighten in colour. Nutritional benefits remain the same.

DO NOT attempt to open any chia seed kombuchas when the caps are distended. Please discard. Chia seed will spray and make a mess

For Milk Kefir:

• Never leave your kefirs for more than 6 hours at room temperature - they may overflow when opened
• Up to 4 days in a 8-10 degC fridge
• Up to 1 week in a 5-7 degC fridge
• Up to 3 weeks at 2-4 degC fridge (IDEAL)
• Freezing: freezing extends the shelf life by a few months but will cause the clumps to separate and the consistency to become runnier. Blitz in a blender to smoothen texture before consuming. Nutritional and probiotic benefits remain the same (Acceptable but not recommended)

Natural Skin Care :

We create our products in small batches and use natural preservatives, for example fermentation bacteria like Lactobacillus (How cool is that?). We do not encourage the use of our products after more than 6 months after purchase. More “Use By” details are available on product containers and pages. For more FAQs on natural skincare, please visit here.

Packaging

-Kindly note that all bottles will arrive in reusable plastic bags.  

-If you'd like to gift our brews to friends and loved ones, we would like to recommend ordering 15 x 250 ml brews and indicate in the notes section of your cart with "gift box of 15".

Notes

Note options are available for all orders. Just indicate your message in the Notes section at checkout, and we'll include a message for you!

Gift Cards

Alternatively, Craft & Culture also offers GIFT CARDS that can be redeemed any time. Please click HERE for more options

How and When to Consume:

Kombucha and Kefir can be taken together or separately at all times of the day,  but we recommend in the morning on an empty stomach. Research shows that doing so renders the foods consumed later to be more bioavailable for absorption into the body. 

Do not shake the bottle vigorously before opening as contents could overflow.

If your immune system is weak / have existing gut, digestive and health issues:

• start with 1/2 bottle (250 ml) and observe for any DETOX REACTIONS (diarrhea/ constipation/ headaches/ hives etc). For more information click HERE or HERE
• If you have detox reactions after consuming, your existing conditions may temporarily worsen. This is normal and expected. For additional support, please contact us and we'll be happy to share more information with you.
• If you experience a detox reaction, stop for the day, hydrate with water and continue with 1/2 a bottle the next day and until the detox reactions cease. Once the detox reactions lessen, proceed with one bottle a day to repopulate the gut with good bacteria and yeasts. 
• If there are no reactions, proceed with one full bottle a day for at least 2 weeks.

If you are pregnant or nursing: 

Please refer to our section HERE or HERE

*Ps. Do note that information provided by Craft & Culture is not intended to treat or diagnose physical medical conditions. In the event that any adverse reactions occur, please exercise good judgement and decide if medical attention is required.

Disclaimer: All experimental benefits listed can vary from person to person. Our products are helpful for many but may have no effect on some.

Candida Die-off Effects

If your gut health isn’t optimal, sometimes when you first start consuming milk kefir or kombucha, you may experience the “Candida Die-Off”. This happens when you introduce probiotics into your body and yeast cells are rapidly killed, a die-off (or Herxheimer reaction) occurs and metabolic by-products are released into the body.

The Candida yeast cells release 79 different toxins when they die, including ethanol and acetaldehyde. These toxins cause allergic reactions and inflammation that lead to an array of undesirable symptoms.

Die-Off symptoms will vary from person to person, as each will have different degrees of infestation. If you are having severe Die-Off symptoms, reduce your dosage of probiotics. The liver is your main pathway for eliminating toxins, and the Die-Off symptoms mean that it is being overwhelmed.

Die-Off Symptoms

Fermented foods may have different effects on everyone so here is a list of some of the symptoms you might experience during a die-off (otherwise known as a Herxheimer reaction). 

If you already have immunity / health / bloating / constipation / yeast infection issues and are looking to try fermented products to manage them, do note that your existing symptoms could temporarily intensify or worsen for the first couple of days. This is very normal.

Potential Die-Off Symptoms:

- Nausea

- Headache, fatigue, dizziness

- Swollen glands

- Bloating, gas, constipation or diarrhea

- Increased joint or muscle pain

- Chills, cold feeling in your extremities

- Body itchiness, hives or rashes

- Sweating

- Skin breakouts

- Recurring yeast, vaginal, prostate and sinus infections

STOP ALL CONSUMPTION AND SEEK MEDICAL ATTENTION IF THERE ARE ANY OF THE FOLLOWING:

• Fevers
• Wheezing
• Elevated heart rate
• Itching or tingling feeling around the lips or mouth.
• Swelling of the lips, tongue or throat.
• Coughing or shortness of breath.

Coping with Die-Off effect
These symptoms normally clear up within a few days or so, but could last a little longer (so hang in there). However, there are a few things you can do to slow down this reaction or expel the toxins faster.

• Reduce your dosage of fermented products for the day.
• Increase water intake to flush out the toxins faster.
  If you want to feel better, all those byproducts that are released by the Candida yeast need to leave your body. You can give them a push by drinking more water.
• Continue with daily consumption until these symptoms cease to allow the body to detox more efficiently. With time, your gut biome should rebalance
• In the event your detox reactions do not cease within 1 week of daily consumption, please cease consumption. You may be intolerant to the compounds in fermented products.
  
  For example: intolerance to milk proteins in dairy. This is different from lactose-intolerance.

*Ps. Do note that information provided by Craft & Culture is not intended to treat or diagnose physical medical conditions. In the event that any adverse reactions occur, please exercise good judgement and decide if medical attention is required.

Disclaimer: All experimental benefits listed can vary from person to person. Our products are helpful for many but may have no effect on some.

Craft & Culture accepts returns for our bottles at our store!

We will sanitize all bottles with industrial grade sanitizer before re-use.

Conditions: Bottles have to be cleaned, dried and left uncapped

All wet, damp, dirty bottles that have food/liquid residues in them will be discarded due to food safety reasons. 

PLS NOTE

• -Store Drop off:
  Pls leave bottles outside our store by hanging on the door handle OR
  You can also choose to do refills with your own bottles! Please see section on Refill Campaigns HERE
  
  
• -Delivery Pickup:
  If you have an existing order with delivery arranged, we may be able to collect the empty bottles from you. Please msg us first as some of our drivers are freelance and may not return to our kitchen after
  Pls note that we are unable to make a dedicated trip to pick up empty bottles without an existing delivery order. 

Beverages

All orders, including subscriptions, once placed are strictly non-refundable.

In the event that there are extenuating reasons, all outcomes are subject to owner's discretion.

Please contact us and we will do our best to help. 

As our beverages contain live cultures, please be aware that slight differences in taste and colour are possible, subject to our climate.

Please refer to cases below (not limiting) that we do not exchange or refund for. Unless grossly misrepresented or errors were incurred on our part, all sales are final. That being said, please feel free to let us know if you have an issue and we’ll be more than happy to resolve them.

Case 1: Everyone's threshold of tartness is different and what may seem tart to some, is not for others.

We do not refund or exchange brews based on sour tastes as all bottles are prepared fresh in our kitchen, with stringent taste/quality guidelines and stored in temperature-controlled conditions before delivery. After being chilled, our brews are stable at room temperature for several hours which is why we are able to delivery our brews without cold trucks or ice packs.

We recommend that if you find our brews too tart, to dilute with water for kombucha or milk for milk kefir to taste.

Case 2: Color differences in Brews

We do not refund or make exchanges based on colour. Our bacteria are live and have different activity rates, so for example, the same batch of rose milk kefir might be pink or perhaps white. Until now, we have yet to solve the color mystery but one thing remains for certain--The taste remains the same!

Case 3: The bottle/cap is bulging slightly.

Not to worry, it's not an indicator that the brews have gone bad. Your product is raw and unpasteurized. When fermentation occurs, natural acids are produced, lowering the pH. This acidic environment inhibits the growth of harmful microbes and mould from forming.

Our brews also contain live cultures that respire, creating gases. These gases saturate the brews and cause natural carbonation! If you see caps that are bulging, make sure you pop the bottle into the fridge and chill it well before opening for a zesty, carbonated brew! Never hake vigorously and never open bulging bottles at room temperature as they will likely overflow.

That being said, do not attempt to open:

• Chia-Seed kombuchas. that have distended caps. They will spray. Please discard.
• All bottles or caps that are heavily pregnant. They will spray. Please secure in a plastic bag and discard.

Case 4: There is some chia on the outside of the bottle / clumped at the neck of the bottle

Our production team fills chia by hand and due to static, there may be cases where there is some chia seed that remain on the bottle surface while filling. While we do quality checks, we might sometimes miss some stray seeds.

lumpy chia seeds are not an indicator of a leak or that the brews are not safe to consume. When fermentation occurs, natural acids are produced, lowering the pH. This acidic environment inhibits the growth of harmful microbes and mould from forming. If there are clumps of chia in the neck of the bottle, please simply shake to mix. Chia are edible wet or dry.

Case 5: My brews overflowed/gushed out when i opened them

The kefirs and kombuchas when kept properly, can last for one month when stored in low temperatures of 2-4 Degree Celsius with no gas buildup or change in quality. 

When there is any overflow due to gas buildup, this is an indicator that storage conditions are warmer than the usual 2-4 degC, which is why the fermentation is proceeding--This does not mean that your brew are unsafe for consumption. Kindly open with care. See HERE or HERE

Case 6: My Kombuchas or Kefirs are fizzy/not fizzy 

Unlike other brands, Craft & Culture’s brews are raw, unpasteurized and intentionally prepared fresh and flat. The best by dates are entirely dependent on how the brews are kept post delivery. 

Please see HERE or HERE for storage guidelines.

Case 7: I'm not experiencing the benefits as mentioned on your website

Disclaimer: The information provided by Craft & Culture is not intended to diagnose physical medical conditions. Our products are not a medicine, and are not intended to cure or treat existing health conditions. All experimental benefits listed can vary from person to person.

Everyone's bodies are unique and different. While our products are helpful for many, there may not have a positive effect on some. Like all natural remedies, it may take some time before you see a positive difference. In the event that any adverse reactions occur, please exercise good judgement and decide if medical attention is required.

Skincare

We use natural materials in all formulations and organic produce when possible. Before using our fermented skin care products, please perform a patch test on your skin and wait 24 hours before full application. If any irritation occurs, rinse generously with water and discontinue use.

We offer Full Refunds for all products that cause skin allergies when applied. For more FAQs on Natural Skincare, pls visit HERE

Group Deliveries refer to batch deliveries that are organized into clusters by zones (North, Central, West and East) and are usually held on every Friday or Thursday if Friday is a public holiday.

[There may be times when our delivery schedules will change to another day;
if so, a text message notification will be provided ahead of time.]

For deliveries on days other than our group delivery day, please order from our delivery partners HERE or contact us for personal courier arrangements.

Group Delivery Costs (after nett promo prices of Brews ONLY): 

• $10 for Orders below $65

• $7 for Orders $65-97.4

• $5 for Orders $97.5-$107.9

• Free for Orders $108 and above*
  

*Orders consisting of brews and workshops will be fulfilled for pickup on the workshop date. 

Terms and Conditions: By placing your order, you are agreeable to the guidelines as listed below.

What to Expect if You Ordered Kombucha and Kefir:

• Place all orders by Thur 6pm to receive Group Deliveries on Friday. If we have stock available, orders after the deadline will also be fulfilled on Friday.
• Non-beverage items are shipped using Standard mail (unregistered) and are likely to reach in 1-7 business days.
• On the delivery day, the courier will give you a text or call 5-30 min before arriving to give a heads up. Please be mindful to pick up your phone. 
• If you are/will not around, you can let the courier know where to leave your order. This can be at your doorstep/front gate/riser. A picture and signature will be collected as proof of delivery.
  
  If you have a cooler box/bag you may instruct the delivery person to place the brews inside.
  If you do not have a cooler bag/box, the brews are fermented at room temperature and are forgiving for a few hours unrefrigerated.
  *Please note that if there is no one to sign off on the proof of delivery AND the order goes missing, Craft & Culture is not liable for damages for replacements.*
  
• Upon Receiving, please store in the fridge immediately.

Conditions for Delivery:

• Delivery and Pickup orders placed after the deadline cutoff will be fulfilled the next week Friday  
  
• Craft & Culture uses an external courier company that batch delivers based on proximity so on the delivery day: 
  We cannot deliver or not deliver, at/by specific timings.
  We are unable to advise on approx delivery timings until the routes have been planned
  
• If you require a specific timing, we recommend that you arrange for personal courier, either with us or on your own
  
• It is your responsibility to ensure that your order can be delivered, even if you are not around: 
  
  Scenario 1: If you wish for someone to be around/change addresses, please make arrangements ahead of time at least one day before by contacting us immediately. We can also leave your order at a designated place if you will not be around. 
  *Please note that if there is no one to sign off on the proof of delivery AND the order goes missing, Craft & Culture is not liable for damages for replacements.*
  
  Scenario 2: All delivery addresses have to be entered correctly and all apartments need to have unit numbers on them. If you are leaving your package at an office, residence security guard, please ensure that they can accept packages on your behalf
  
  Scenario 3: We respect the right to deny any last minute changes on the day of delivery. 
  For example, delivery addresses cannot be changed when:
  -the courier has reached your original destination already
  -it is on the delivery day / 1-4 hours before delivery
  
  In all cases, 
  if we are denied access or not allowed to deliver at the location indicated in your order, by no mistake of ours, additional re-delivery charges will apply, even for orders that have qualified for free delivery.
  
  
• SENTOSA DELIVERIES: Please note that we charge a delivery top up as courier rates are double that of mainland Singapore - Please add this item to cart before checkout
  

We operate in a positive work environment:

Be kind to our staff and delivery persons and we will go the extra mile for you if we can.
Some notes to go by for a positive experience:

• We sometimes make mistakes but will try our best to rectify them. Do be patient with us when this happens.
• Do not ask the courier to wait for you to return as our couriers have to continue with their routes and time is money. 
• No verbal abuse or yelling. While we value your business, we value our staff even more. We respect the right to cancel your order and refuse service to customers who are verbally abusive.
  Our staff have been yelled at because customers did not hear or answer their phone, their domestic helpers did not hear the door bell etc. These conditions are out of their control and we ask for your understanding.
  
• If your delivery cannot be delivered due to no mistake of ours, we seek your kind understanding on re-delivery charges. If you would like to cancel your order, we will be happy to do so after deducting delivery charges and 50% of the order amount for brews that have been prepared for you. 

We are always ready to help! Call us or WhatsApp +65 8165 6790 if you need any delivery-related assistance.

Terms and Conditions: By placing your order, you are agreeable to the guidelines as listed above.

Deliveries Throughout the Week

Craft & Culture is proud to partner with the following online grocery partners below for weekday deliveries.

With a dedicated fleet of fulfillment personnel, these national retailers are able to offer deliveries from Monday to Friday.

(Click on pic to be directed to our store on Redmart)

(Click on pic to be directed to our Shopee Official Store)

(Click on pic to be directed to our Fairprice Online Store)

As we are a production kitchen, we do not keep regular retail hours and may not be in at all times. 

As such please Whatsapp 8165 6790 ahead to make an appointment before coming by for pick ups and walk in's.

Pick up Days and Timings:
Wed/Thur 1000-1500
Fri 1000-1300

Pickup Terms:

• -orders of minimum 6 bottles for orders placed online. 
• -For less than 6 bottles, pls whatsapp ahead to arrange an appointment
• -There are no pick ups on Public Holidays, Weekends and timings that are beyond the days/hours above
• -We allow a one-time reschedule 
• -Orders with no-shows/no communication after 2 weeks of order will not be replaced. All orders are strictly non-refundable

Store Location: 

183 Jalan Pelikat, #B1-113, Singapore 537643
Between Lobby 3 and 4 of The Promenade at Pelikat

We are about a 5-10 minute walk from Kovan Mrt, beside Hougang Avenue 1 Park.

If you drive, PARKING is free for the first 10 min, and 3 cent/min thereafter so pickups are a breeze! We are open 24/7 for online orders on our website: www.craftculturesg.com

**We also have a Bottle Refilling Campaign for customers who wish to cut down on plastic waste and opt to refill their own containers. Click on "HERE" or "HERE" for more information

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Terms and Conditions: By placing your order, you are agreeable to the guidelines as listed below.

What to Expect if You Ordered Skincare / DIY Kits only (no brews)

Your Order will be prepared within 1-5 business days depending on availability or production schedules.

If you selected:

• PICK UP: Please confirm with us via phone or whatsapp before at 90177837.
  We may be out periodically from time to time.  
  
  
• STANDARD MAIL: 
  
  Your order will be snail-mailed to you via Singpost and will reach approximately 5-10 days, subject to any delays in postal service.
  
  Contact us If you have not received your delivery after 14 days of placing your order. 
  Before then, if "tracking" was not selected, we have no updates on when your package will reach. We ask for your patience.
  
  
• MAIL WITH TRACKING (recommended): When mailed, we will email you with a tracking code. You can track the progress.

What to Expect if You Ordered Skincare / DIY Kits with brews in your order

Your Order will be consolidated with your brews for our courier service. Group Delivery Here.

Conditions for Delivery:

• It is your responsibility to ensure that your address is entered correctly. If there are any changes to mailing address, get in touch with us within 24 hours. 
• All addresses or information have to be entered correctly and all apartments need to have unit numbers on them.
  
• We will take a snapshot of each package to be mailed out in front of the mailbox for reference and proof
• Craft & Culture is not liable to replacements or refunds if
  -addresses are provided wrongly.
  -mail is lost by the post office after we have posted the parcel. We highly recommend mail with tracking.
• Delays in shipping time are subject to delays in local postal service:
  
  Singpost Updates wrt COVID-19: https://www.singpost.com/covid-19-updates

We operate in a positive work environment:

Be kind to our staff and delivery persons and we will go the extra mile for you if we can. Some notes to go by for a positive experience:

• Absolutely No verbal abuse or yelling. We respect the right to cancel your order and refuse service. Our staff have been yelled at because customers did not hear or answer their phone, their domestic helpers did not hear the door bell etc. These conditions are out of their control and we ask for your understanding.
• If your parcel cannot be delivered due to no mistake of ours, we seek your kind understanding.

We are always ready to help! Call us or WhatsApp +65 8165 6790 if you need any delivery-related assistance.

*Terms and Conditions: By placing your order, you are agreeable to the guidelines as listed above.

2 Options:

1. Let us know where to place your orders if you won't be back in time

Our courier will call/text about 5-30 minutes before arriving. 

• Not at home? Please reply to our courier that you wish to leave your order on your doorstep/front gate/riser and a photo will be sent to you as proof of delivery. 
• If you have a cooler box/bag you may instruct the delivery person to place the brews inside.
• If you do not have a cooler box/bag, not to worry. Our brews are fermented at room temperature and are forgiving for a few hours unrefrigerated: 

Kombucha can be safely kept at room temperature for up to 2 days before requiring refrigeration while 

Kefirs can be safely kept at room temperature for up to 6 hours before requiring refrigeration. 
Simply pop your brews in the fridge when you're back

• Upon arrival, if your destination does not have anyone, a call/text will be made and your order will be placed by your door and a picture will be sent to you as proof of delivery.

2. Change the delivery address (by Thur 6 pm) to someone who can receive on your behalf. 

Get in touch with us one day before with another address and the receiver's mobile. 

We are unable to make changes on the day of delivery AND we are unable to change addresses when the courier is stranded at the original location--additional delivery charges will apply.

Point 1. applies even for the new address.

Please note that if there is no one present to sign off on the proof of delivery AND the order goes missing, Craft & Culture is not liable for damages or replacements as proof of delivery has been made. 

We deliver once a week on Fridays, and on Thurs if there is a public holiday on Friday. 

We are partnering with third party couriers that optimizes their delivery routes by zones. 

As such, we are unable to advise on your delivery timing until Friday, when the delivery routes have been finalized. Please text us on Friday and we'll do our best to give an estimation :)

If you are unable to be at home during delivery, not to worry. When our courier contacts you, just let him/her know where to leave your order. Our brews are fermented at room temperature and are safe without refrigeration for a few hours.  

You may arrange for a store pick up on our pickup days. Simply email or call us at least one day before Friday and we'll be happy to arrange that for you.

For Group deliveries on Fridays: NO

We are unable to confirm a specific delivery time until the day of delivery.

as we partner with a third party courier company that groups routes via zones for efficiency. 

Please WhatsApp +65 8165 6790 for more details on Friday if required.

For Delivery Partners: YES

Our retail partners deliver throughout the week and are able to support time slot delivery bookings

For Personal Courier: YES

For rush deliveries on specific days and specific timings, we will be happy to arrange a personal courier for you. 

Please note that personal couriers require additional costs. Whatsapp us for this option. 

There usually is a one day advance notice but if you require our products urgently, please contact us before ordering and we'll try our best to see if we can make your same-day delivery happen.

Delivery rates at checkout apply for group deliveries on Fridays only.

If you need to reschedule, please note that:

 **We allow a one-time reschedule of pickups 24 hours before.
     **All No Shows (with no communications/last minute cancellations) are subject to a 50% restocking fee with 50% of the order price refunded as we make our brews fresh; not turning up means we incur losses having to replace the brews.
     **Last Minute cancellations refer to 24 hours before delivery or pickup.

Yes, Very Normal!

Long before sodas were invented, when raw unpasteurized bacteria and yeasts respire, gas produced during fermentation made brews like kefir fizzy. This is not an indication that it is not safe for consumption. In fact, kefirs can be enjoyed flat or fizzy! 

As our brews are raw and unpasteurized, fermentation rates are entirely dependent on storage temperatures post delivery. As everyone's fridge temperatures can vary, gas build up can occur resulting in gassy kefirs. 

Please refer to our link on storage temperatures here or here. The colder the brews are stored, the longer they will keep without getting gassy.

Fizzy brews are indicated by distended caps and are safe to consume as the pH after fermentation is low. That being said, please open them with care! If opened when it is not cold, contents may overflow or spray.

Yes, Very Normal!

Long before sodas were invented, when raw unpasteurized bacteria and yeasts respire, gas produced during fermentation made brews like kombucha fizzy. This is not an indication that it is not safe for consumption. In fact, kombuchas can be enjoyed flat or fizzy! 

At Craft & Culture, all our kombuchas are fermented twice under controlled temperatures and are then intentionally prepared fresh and flat before bottling. 

As our brews are raw and unpasteurized, fermentation rates can vary from batch to batch and fermentation can continue, even in the fridge, resulting in fizzy kombuchas. For example, in our peach and grape kombuchas, the active yeasts on the fruit skins contribute toward more active fermentation rates as compared to our other flavours. 

Fizzy brews are indicated by distended caps and are still safe to consume, but please open them with care! If opened when it is not cold, contents may overflow or spray.

If you'd prefer your brews flat and not fizzy, simply open the bottle and allow the gas to escape for 30 min to an hour before consuming!

Kombucha has 3 main stages: 

1. flat and fresh (drinkable, acidity lowest) - highest in probiotic activity due to sugars present for probiotic bacteria to feed on

2. crisp and fizzy (drinkable, tart) - high in probiotic activity

3. full-bodied (yeasty) and vinegary -- the third takes about 6 months, requires some dilution (before drinking) and is used as vinegar for skin, hair, salads, cleaning and more. The probiotic count is lower than the first 2 stages

Yes, very normal!

At Craft & Culture, all our kombuchas are fermented twice under controlled temperatures and are then intentionally prepared fresh and flat, unlike certain brands who have fizzy kombuchas that have been sitting on shelves for months. In fact, that is what we are known for!

Advanced Tip: If you'd prefer your kombuchas fizzy, simply leave your bottles at room temperature until the caps are slightly distended, then chill them before opening! 

• This should take about a week for flavoured kombuchas and about 2 weeks for original kombucha.  
• Do not prepare or open fizzy chia-seed kombuchas as they will make a mess. 
• Always open fizzy bottles when cold, with caution over a sink/ in a plastic bag. Do not shake violently as contents might overflow.

Kombucha has 3 main stages: 

1. flat and fresh (drinkable, acidity lowest) - highest in probiotic activity due to sugars present for probiotic bacteria to feed on.

2. crisp and fizzy (drinkable, tart) - moderately high in probiotic activity.

3. full-bodied (yeasty) and vinegary -- the third takes about 6 months, requires some dilution (before drinking) and is used as vinegar for skin, hair, salads, cleaning and more. The probiotic count is lower than the first 2 stages

Yes, very normal!

Kombucha with chia seeds:

As we make our brews fresh before topping up with chia seeds at the end, there may be times when they have not been fully shaken before delivery and might clump up as they absorb the liquid. 

Just shake the bottle or stir with a spoon to give them some time to hydrate and they'll hydrate and separate fully in your kombucha! :) 

Kefir with clumps: 

After fermentation, the kefir becomes a mixture of milk solids and transparent liquid whey. It is very normal to see clumps of milk solids. If you like your kefir clump-free, either:

• stir with a spoon or
• simply blitz for 30 seconds in a blender and you're good to go.

Yes this is perfectly normal. During the fermentation process, milk is cultured into milk kefir. This results in 2 main layers: a transparent layer called whey and a solid layer called curds. This is not an indicator that the kefir has gone bad. Simply agitate or shake gently and the layers will recombine. 

Temperature and Time are key. 

All Craft & Culture brews are prepared fresh and flat upon delivery and the best by dates for them are entirely dependent on how they are stored after delivery as they are raw products.

• Store all the brews as cold as possible at the recommended storage conditions (here or here) and 
• Consume within the best by date. 

Tip 1: If the bottle cap is distended, place bottle in a covered plastic bag before opening to consume - they have a high probability of overflowing due to gas buildup and may cause a mess.

Tip 2: If you're unsure if your fridge is cold enough, open all tamper-proof seals on  the bottles to vent any gas build up. If you're feeling nervous, please use a cloth to cover the tops of the bottles and open over the sink.

Tip 3: Do Not Shake vigorously. It's normal for kefir to separate into 2 layers. Shaking vigorously forces gas into the liquid and when the bottle is opened, this pressure is suddenly released...in your face. We've been guilty of this in the past!

At Craft & Culture, we use whole cow's milk that is:

• pasteurized, 
• no hormones
• no antibiotics 

Kombucha:

All our ready-to-drink kombuchas intentionally contain added sugar:

• As sugar is a food source for probiotic bacteria and yeasts in Kombucha, making sugarless or no-sugar kombucha starves and inactivate the bacteria, which defeats the purpose of taking raw probiotics.
  In sugarless kombuchas, yeasts become dominant in the brew and the taste will be reminiscent of beer. Drinking liquid yeast in large quantities may also contribute to candida or yeast infections. 
• Sugar present during the fermentation is converted into beneficial substances like amino acids, vitamins etc. On top of that, the overall sugar present is always less than what is added as the brews are contain live bacteria that are respiring.
• Some brands create sugarless kombuchas And/Or kombuchas that have extremely long shelf lives (to eliminate sugar) in the name of health, not fully understanding the implications mentioned above. This is  not what we stand for as medical scientists and brewers at Craft & Culture.
  
  That being said, at Craft & Culture, we make low sugar versions so that our bacteria are vital and healthy and are eager to help you balance your gut biome! Each 250 ml serving of our original black tea kombucha contains less than 3.6% BV of added sugar or about 45 calories, which is comparable to the sugar content of an apple. 

Milk Kefir:

Our original milk kefir comes sugar-free. The sugars that the bacteria consume are lactose sugars, which is why at the end of fermentation our milk kefirs are 99% lactose free and are safe for people who are lactose-intolerant.

Diabetes-Friendly:

-Original Milk Kefir (no added sugar)

Recommendations:

-For diabetics who still prefer to take kombucha, please take half a serving, then wait for 1-2 hours and take a blood glucose test to monitor levels. If the levels are acceptable, try with 1 full serving and repeat. This method allows diabetics to determine what volumes can be consumed safely.

We do not provide ice packs/cooler bags/styrofoam boxes; however you may bring one for your pickup or place your own outside your home if you are away during delivery.

As we ferment all kombuchas and kefirs at ambient temperature for the second fermentation, 

• kombucha can be safely kept at room temperature for up to 2 days before requiring refrigeration while 
• kefirs can be safely kept at room temperature for up to 6 hours before requiring refrigeration. 

Simply pop your brews in the fridge when you're back. 

Check out our section on long term storage here and here.

Kefir and Kombuch, as fermented products, are considered to be Halal in general. 

According to Islamqa for milk kefir and 
Kombucha (click on underlined links): 

Where the concentration of alcohol in the drink is very small, in such a way that it will not cause intoxication no matter how much a person drinks of it. This concentration has no effect, and this drink is halaal. There is no evidence in Islam to suggest that the mere presence of a small concentration of alcohol in a drink – no matter how small it is – makes the drink haraam. Rather the hadith quoted above indicate that the reason for the prohibition is intoxication; therefore whatever drinks cause intoxication are haraam, and whatever does not cause intoxication is halaal.

Please note that fermented products in general (not just kombucha and kefir) contain trace amounts of alcohol as a byproduct. For example: kimchi, soy sauce, tempeh etc.
Overconsumption of these fermented products are unlikely to lead to intoxication.

Craft & Culture's production kitchen, while not Halal-certified, produces only fermented products and fermented brews--we do not process pork, lard and alcohol within our kitchen premises. 

Allergies

Allergies are very common in the developed world. It affects 20% of the population in developed countries and the numbers are set to increase. Allergies arise due to the hypersensitivity of the immune system to common substances in the environment.

These diseases include allergic rhinitis (hayfever), food allergies, atopic dematitis (otherwise known as eczema), allergic ashtma and anaphylaxis. Symptoms may include red eyes, an itchy rash, sneezing, a runny nose, shortness of breath or swelling. Atopic dematitis (eczema) is the most common affliction and affects a person's quality of life.

There has been promising research data that probiotics may be used to help manage these allergy conditions.

The cause of these allergies is due to a compromised immune response, and one of the possible remedies to strengthen the immune system is through the use of probiotics. 70% of the immune system lies in the gut. Therefore, increasing the amount of good bacteria could help to tip the balance towards a more robust immune system.

In 2017, a study has shown that probiotics can prevent children with a higher genetic risk from developing eczema.

A 2016 study also concluded that probiotics may have a positive effect on atopic dermatitis treatment.

Allergies and eczema have to be treated via a 2 prong strategy - internally and externally.

Treating it internally refers to the diet and externally refers to lifestyle changes.

 Changing a diet :

• Avoid any food that has triggered the allergies. Do consult your physician if you have not identified the allergens and triggers.
• Take food that is rich in probiotics.

Changing a lifestyle :

Remove allergens from your environment if you are aware of environmental triggers, e.g. dust mites, pollen, animal hair

• Wear natural fabrics to reduce skin irritation.
• Use natural skincare products if possible, e.g. soaps, lotions, detergents

Food Rich in Probiotics like Kefir & Kombucha May Help

Kefir, Kombucha and other fermented foods like sauerkraut, kimbchi etc are high in probiotics and may help manage allergies and eczema in a holistic way. 

We recommend taking kombucha and kefir regularly and externally, we use topical balms to manage inflammation and itch. See below for am example of significant improvement in eczema conditions.

(From left to right: Original milk kefir, original kombucha, 7 day Milk kefir detox)

(From Left to right: Visible mprovement in eczema at neck area after taking eczema detox, eczema detox, kombucha skin balm)

Probiotics are live bacteria and yeast that add to the "good" bacteria in our gut, supporting a healthy digestive system. The live bacteria in probiotics attach to the gut wall, leaving less space for undesirable or "bad" bacteria to grow. This promotes a healthy balance of bacteria in the digestive system, improving its function.

Some foods are naturally rich in probiotics. These include:

• Milk kefir
• Kombucha
• Sauerkraut
• Kimchi
• Natural cocoa powder

• Miso

Benefits of Probiotics

Eating food which is rich in probiotics may have other health benefits, beyond the potential treatment of allergies and eczema. Experimental Benefits include:

• Relieves allergies and maintains skin health
• Improve immune system, especially related ailments such as chronic fatigue syndrome, herpes, cancer and AIDS
• Tranquilizing effect on the nervous system e.g. sleep disorders, depression, and ADHD (attention deficit hyperactivity disorder)
• Improves gut health and intestinal disorders with its cleansing effect
• Beneficial for those on diets as it helps eliminate unhealthy food cravings by keeping the body nourished and balanced.
• Regulates blood pH levels
• detoxifies the liver
• Improves energy levels

For more information on the specific experimental benefits of Kombucha and Milk Kefir, please click on the embedded links.

*Ps. Do note that information provided by Craft & Culture is not intended to treat or diagnose physical medical conditions. In the event that any adverse reactions occur, please exercise good judgement and decide if medical attention is required.

Disclaimer: All experimental benefits listed can vary from person to person. Our products are helpful for many but may have no effect on some.

Baby Kaiser loves our Kombuchas and Kefirs and he's only 6 months old :D

For Mums

Can I take Kombucha/Kefir when I'm pregnant?

If you have been taking probiotics before or during your pregnancy, you may continue to take probiotic food such as kombucha and kefir. 

If you haven't, then you may want to consult a medical professional.

In what way is probiotics beneficial to my child and me?

Probiotics in the form of natural food is considered very beneficial to pregnant women and their babies. 

According to women's health specialists, pregnant mothers are exceptionally prone to bacterium strep which can be passed to the baby and can cause an infection. Not only that, nursing mothers may develop such infection in the breast and pass it to their babies through breastfeeding. The probiotics in milk kefir and kombucha can prevent the overgrowth of this bacterium called Group B Beta Strep.

Pregnant and nursing mums are advised to take natural probiotic food in order to absorb essential nutrients, increase immunity and aid the body’s adjustment to hormonal changes. Hormonal imbalances cause problems often in the form of irritating and even life threatening infections, such as yeast overgrowth, caused by depletion of good bacteria. Fortunately, probiotic-filled beverages can help prevent and even treat many such infections.

The experimental benefits are not only for mums but can also be passed on to the unborn child and through breastfeeding to nursing babies.

Experimental Benefits

• Relieves allergies and maintains skin health

• Improves immune system

• Tranquilizing effect on the nervous system e.g. sleep disorders, depression, and ADHD (attention deficit hyperactivity disorder)

• Improves gut health and intestinal disorders with its cleansing effect

• Regulates blood pH levels

• Detoxifies the liver

• Improves energy levels

*Ps. Do note that information provided by Craft & Culture is not intended to treat or diagnose physical medical conditions. In the event that any adverse reactions occur, please exercise good judgement and decide if medical attention is required.

Disclaimer: All experimental benefits listed can vary from person to person. Our products are helpful for many but may have no effect on some.

For Nursing Mums

Kefir and Kombucha are exceptionally beneficial for nursing mums as the regular consumption helps to render foods consumed more bioavailable to the body. Kefir and Kombucha also helps to promote better absorption of proteins and amino acids in the mother's body, indirectly providing more nutrients to the baby. 

For Kids

How much can my child consume in a day?

Milk Kefir

• 1 year-2 years: 4 tablespoons. 
• 2-3 years: 1/4 bottle (~60 ml)
• 3-5 years: 1/2 bottle (~120 ml)
• 5-7 years: 1 bottle (250 ml)

Kombucha

• 1 year onwards - 1/4 bottle (~60 ml)
• 3-5 years: 1/2 bottle (~120 ml)
• 5-7 years: 1 bottle (250 ml)

How can it help my child?

Probiotics are widely considered to improve children's immune system so that they fall ill less often, and even when they do, they bounce back within days with little or no medication. They may better focus and concentration in school and tend to be less hyperactive if you replace the soft drinks in their diets with a low-sugar alternative like kombucha.

Extensive research on probiotics show promising results on improving the gut-brain axis and the effects of it when it is being used in treating depressive symptoms.

Kombucha is made with black tea, containing Caffeine. Is it safe for kids to consume? 

Even though Kombucha is brewed with tea, the caffeine levels after fermentation are super low. Why? As the stability of caffeine in water is about 3 days in water at room temperature, the resultant levels after fermenting for 4 weeks means that Kombuchas are Pet- and Child-friendly. Kombucha also imparts unique gut flora which help complement the positive bacteria of Milk Kefir. The sugar content in our brews are about 2-4% by bottle volume. 

Why Probiotics for Dogs and Cats?

Most dogs and cats tend to eat lots of dried kibble and drink not nearly enough water. As a variety of pet foods contain high amounts of processed grains and carbohydrates which break down to simple sugars...kicking yeast and skin infections into overdrive!

With Stuart the Chow Chow, who loves taking rich and creamy Craft & Culture Milk Kefirs for his daily dose of yummy probiotics.

Momo, a cute brown poodle who enjoys Wagyu Beef. 
Check our her kefir mustache!

Here's a List of Experimental health benefits for pets:

How much should I feed?

Pet-Friendly Milk Kefirs & Kombuchas in our Store:

1. Original Milk Kefir

We Love our Pet Customers!

For customers - By making a purchase, you are agreeing to our Terms & Agreements as follows: 

Health Disclaimer Policy:

Information provided by Craft & Culture is not intended to treat or diagnose physical medical conditions. In the event that any adverse reactions occur, please exercise good judgement and decide if medical attention is required.

All experimental benefits listed on www.craftculturesg.com can vary from person to person. Our products are helpful for many but may have no effect on some. We do not provide guarantees of intended results post consumption of our products.

Refund/Return/Cancellation Policy

CANCELLATION
You may cancel your ala carte order within 24 hours of order via email only.

SUBSCRIPTION CANCELLATION
Please note that subscriptions can only be cancelled after the 3th Order Cycle. 

Beverages
As our beverages contain live cultures, please be aware that slight differences in colour and taste are possible, subject to our climate. Unless grossly misrepresented or errors were incurred on our part, all sales are final. That being said, please feel free to let us know if you have an issue and we’ll be more than happy to resolve them.

Natural Skin Care Products
We use natural materials in all formulations and organic produce when possible. Before using our natural skin care products, please perform a patch test on your skin and wait 24 hours before full application. If any irritation occurs, rinse generously with water and discontinue use. We offer Exchanges for all unused and unopened products and Full Refunds for all products that cause skin allergies when applied.

PICKUP NO SHOWS & LAST MINUTE CANCELLATIONS
All No Shows (with no communications/last minute cancellations) are subject to a 50% restocking fee with 50% of the order price refunded as Craft & Culture makes ordered brews fresh; not turning up means incurring losses on replacing brews.

PICKUP RESCHEDULING
Craft & Culture permits a one-time reschedule of dates for pickups. Repeated rescheduling will be subject to a 50% refund of order price; Craft & Culture makes ordered brews fresh; not turning up means incurring losses on replacing brews.

Non-Deliveries resulting from Recipient's Actions
If the recipient is unable to receive the delivery in person or through a proxy in spite of several attempts to contact the recipient, the delivery will be placed in front of the doorstep or gate. a photo will be taken and sent to the recipient as proof of delivery. The products are prepared at room temperature and are forgiving at room temperature for several hours without refrigeration. No refunds or exchanged will be made.

REFUNDS (if applicable)
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.

LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@craftculturesg.com.

EXCHANGES (if applicable)
We only replace items if they are defective / damaged / made in error on our part.  

You will be responsible for paying for your own shipping costs for returning your item if applicable. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

For return of non-perishable items by mail: A trackable shipping service is required. We cannot guarantee that we will receive your returned item if it is sent untracked.

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TERMS OF SERVICE

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OVERVIEW

This website is operated by Craft & Culture - Kombucha, Kefir & Probiotics Singapore. Throughout the site, the terms “we”, “us” and “our” refer to Craft & Culture - Kombucha, Kefir & Probiotics Singapore. Craft & Culture - Kombucha, Kefir & Probiotics Singapore offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Craft & Culture - Kombucha, Kefir & Probiotics Singapore, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Craft & Culture - Kombucha, Kefir & Probiotics Singapore and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 183 Jalan Pelikat, B1-113, Singapore 537643

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at support@craftculturesg.com.

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PRIVACY STATEMENT

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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at support@craftculturesg.com or mailing us at:

Craft & Culture - Kombucha, Kefir & Probiotics Singapore

183 Jalan Pelikat, B1-113, Singapore 537643

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at support@craftculturesg.com or by mail at

Craft & Culture - Kombucha, Kefir & Probiotics Singapore

[Re: Privacy Compliance Officer]

183 Jalan Pelikat, B1-113, Singapore 537643

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By purchasing Craft & Culture's workshops, you hereby agree to the following below:

GENERAL POLICY

Each class requites a min number of persons to run. In the event that the participation rate is not met within 48 hours of the class date, Craft & Culture reserves the right to provide rescheduling options or cancel the class. Advance notice will be provided. A full refund will be issued to each registrant. We reserve the right to alter the menu or change the instructor if necessary.
Products shown in image may vary from actual products in the class depending on availability of raw materials. 

PAYMENT POLICY

Payment is captured in full at the time of registration to secure a spot. It is client’s responsibility to be aware of the date and time of a class. A registration notification will be deployed to the email associated with the client’s user account, however Craft & Culture is not responsible if you do not receive this electronic communication or have entered in your email address incorrectly.

CANCELLATION & RESCHEDULING POLICY

Should there be any unforeseen circumstances resulting in rescheduling/cancellation of the workshop by Craft & Culture, participants will be informed via text messages/email. Participants may choose to get a refund in full/use store credit.

Cancellations: There will strictly be no refunds made after purchase once min. class participation rates are met. All participants who feel unwell (cold, cough, fever) are advised to stay home.  Should you require further assistance, pls email us at support@craftculturesg.com.

Proxy: While we are not able to offer credit, exchanges or refunds for last-minute illnesses, work-related conflicts, personal emergencies or events beyond your control, you are always welcome to send someone in your place--simply email us the person's name and mobile number. Class spots are fully transferable. If you fail to attend a registered class, an exchange or make-up class will not be offered. If you are purchasing this class or event as a gift, please provide this cancellation policy to the recipient, as the policy will still apply. 

PARTICIPATION POLICY

Light cleaning and washing will be done by participant during and at the end of class as instructed by workshop leader. Participants have to bring their own bags to bring their ferments home. Bags will not be provided. 

PRIVACY POLICY

Your personal contact details are kept confidential and private. Photography or videography may be taken by Craft & Culture during the workshop for training and marketing purposes.

ALLERGY POLICY

While we strive to provide a safe and enjoyable experience for all participants, please note that Craft & Culture is not allergen free as peanuts and other potential trigger foods are widely available and served throughout Craft & Culture. We request that you inform us, at the time of purchase checkout of any dietary restrictions that may be in conflict with the menu listed in the class description. We will endeavor to accommodate special requests where possible. If an individual chooses to participate in a class with a known allergy, they are agreeing to hold harmless Craft & Culture for any allergy induced reaction that may occur. Anyone with Anaphylaxis must bring personal treatments with them, and while we are here to help in all situations where possible, participants should be prepared to administer it independently if required.

CHILDREN POLICY

We host kids and young adults in Craft & Culture classes that are specifically geared towards ages 12 and up. Kids under the age of 12 must remain accompanied by an adult, as we do not offer drop-off programming. Tweens and young adults are welcome to register for our regular classes.