Beverages
All sales are non-refundable. In the event that there are extenuating reasons, subject to owner's discretion, store credit will be issued. Please email and we will do our best to help.
As our beverages contain live cultures, please be aware that slight differences in taste and colour are possible, subject to our climate.
Please refer to cases below (not limiting) that we do not exchange or refund for. Unless grossly misrepresented or errors were incurred on our part, all sales are final. That being said, please feel free to let us know if you have an issue and we’ll be more than happy to resolve them.
Case 1: Everyone's threshold of tartness is different and what may seem tart to some, is not for others.
We do not refund or exchange brews based on sour tastes as all bottles are prepared fresh in our kitchen, with stringent taste/quality guidelines and stored in temperature-controlled conditions before delivery. After being chilled, our brews are stable at room temperature for several hours which is why we are able to delivery our brews without cold trucks or ice packs.
We recommend that if you find our brews too tart, to dilute with water for kombucha or milk for milk kefir to taste.
Case 2: Color differences in Brews like Rose or Blueberry Milk Kefir for example.
We do not refund or make exchanges based on colour. Our bacteria are live and have moods, so the same batch of rose milk kefir might be pink or perhaps white. Until now, we have yet to solve the color mystery but one thing remains for certain--The taste remains the same!
Case 3: The bottle/cap is bulging slightly.
Not to worry, it's not an indicator that the brews have gone bad. When fermentation occurs, natural acids are produced, lowering the pH. This acidic environment inhibits the growth of harmful microbes and mould from forming.
Our brews also contain live cultures that respire, creating gases. These gases saturate the brews and cause natural carbonation! If you see caps that are bulging, make sure you pop the bottle into the fridge and chill it well before opening for a zesty, carbonated brew! Never open bulging bottles at room temperature as they will likely overflow.
Case 4: There is some chia on the outside of the bottle / clumped at the neck of the bottle
Our production team fills chia by hand and due to static, there may be cases where there is some chia seed that remain on the bottle surface while filling. While we do quality checks, we might sometimes miss some stray seeds. This is not an indicator of a leak or that the brews are not safe to consume. When fermentation occurs, natural acids are produced, lowering the pH. This acidic environment inhibits the growth of harmful microbes and mould from forming. If there are clumps of chia in the neck of the bottle, please shake to mix.
Case 5: My brews overflowed/gushed out when i opened them
The kefirs and kombuchas when kept properly, can last for one month in the fridge at 2-4 Degree Celsius with no gas buildup or change in quality. When there is any overflow due to gas buildup, this is an indicator that your fridge is perhaps warmer than usual, which is why the fermentation is proceeding--This does not mean that your brew are unsafe for consumption. Our advice is to store the remaining kefirs you have in the freezer and leave to defrost overnight in the fridge before consuming.
Skincare
We use natural materials in all formulations and organic produce when possible. Before using our natural skin care products, please perform a patch test on your skin and wait 24 hours before full application. If any irritation occurs, rinse generously with water and discontinue use. We offer Exchanges for all unused and unopened products and Full Refunds for all products that cause skin allergies when applied. For more FAQs on Natural Skincare, pls visit here.
