Currently, bottled Kombuchas and Milk Kefirs are available in Singapore only. For Natural Skin Care products, We are available for worldwide orders.
Remember to click either "Delivery" or "Pickup" and follow the step-wise options including time slots etc!
For changes to your order (for example flavour change etc), please notify us latest by Wednesday at 12 midnight. Our production days are on Thursdays so if your request arrives after Wednesday, we may not be able to fulfill your request in time for Friday deliveries
Upon ordering, you will receive an email confirmation with details on your order and delivery/pickup information. We will not be contacting you on your phone unless there is information we require.
As fermentation takes time to occur and our drinks are made fresh in small batches,
We only take in Pre-orders and may not be able to accommodate last minute or immediate orders.
Deliveries are on Fridays every week (subject to changes)
For orders that are placed before Wednesday 12 midnight(GMT+8), delivery will be made on the Friday of the same week.For orders received after the cutoff time, delivery will be made on the following Friday. We sometimes delivery past the cut off day if we made extras. We occasionally deliver on other days based on volume. Contact us for arrangements.
Pick Up Policy
Please place all orders by Wednesday 12 midnight for Friday Home Deliveries and Store Pickup
Pickups are only available for
orders of minimum 4 bottles
on designated days and times only. **We are unable to fulfill personal requests for date or time changes outside the provided range. For other time preferences please select home delivery.
There are no pick ups on Public Holidays
**We allow a one-time reschedule of pickups.
**All No Shows (with no communications/last minute cancellations) are subject to a 50% restocking fee with 50% of the order price refunded as we make our brews fresh; not turning up means we incur losses having to replace the brews.
Please place all ordersby Wednesday Midnight to receive Home Deliveries and Store Pickups on Friday (GMT +0800)
You may select either theBefore 5pm or After 5 pmoption. We use an external courier company so we cannot deliver or advise on specific timings. We have arranged for our delivery person to give you a text or call before they arrive Q: I selected After 5 pm Delivery. Can you deliver at 7pm? A: We cannot confirm your delivery time as our courier plans his/her routes and there are likely evening traffic congestion on the roads on Friday Evenings. For specific timings, you are welcome to use your own third party couriers like Lalamove or GogoVan. Message us for this option
Our deliveries are made using air-conditioned cars and as we brew all kombuchas and kefirs at room temperature, they are forgiving at room temperature for several hours. For storage, they can be kept in the fridge for up to a month Q: I am not home in time for my delivery. What should I do? A: The brews are perfectly ok for a few hours at room temperature. You can reply to our delivery guy to leave it at your neighbour's, or leave it at your door step or arrange for a store pickup (specific timing).
For beverage orders of less than $120, delivery charges apply, depending on the weight and delivery address.
Courier delivery charges for 1-10 bottles or less is about $12 but can change depending on zipcode.
Non-beverage items are shipped using Standard mail and are likely to reach in 1-3 business days.
For orders less than $35, we charge a flat rate of $3.50 per skincare order.
Asia & Rest of the World (Natural Skin Care Products Only)
Free Shipping for minimum spends of:
$50 for customers residing in Malaysia, Indonesia and South East Asia
$100 for all other international orders
Exchange & Return Policy
As our beverages contain live cultures, please be aware that slight differences in taste and colour are possible, subject to our climate. Unless grossly misrepresented or errors were incurred on our part, all sales are final. That being said, please feel free to let us know if you have an issue and we’ll be more than happy to resolve them.
Natural Skin Care Products
We use natural materials in all formulations and organic produce when possible. Before using our natural skin care products, please perform a patch test on your skin and wait 24 hours before full application. If any irritation occurs, rinse generously with water and discontinue use. We offer Exchanges for all unused and unopened products and Full Refunds for all products that cause skin allergies when applied. For more FAQs on Natural Skincare, pls visithere.
How long do your products last?
Kombucha and Milk Kefir:
We advise for our brews to be consumed within a month of being stored in the fridge. Both Kombuchas and Milk kefirs don’t typically “turn bad” when kept for a while. The organic acids produced by our happy bacteria create a low pH environment that is unsuitable for harmful bacteria or mold when kept in closed, clean conditions.
*Kombucha Tip*-Leave your booch out at room temperature for a few days and if the bottle cap is tight upon pressing the top, you've got yourself a healthy fizzy beverage! But make sure to chill and store in the fridge immediately. Messy Kombucha explosions have been known to occur when the bottles are left for extended periods of time at room temperature!
Natural Skin Care:
We create our products in small batches every month and use natural preservatives, for example fermentation bacteria like Lactobacillus (How cool is that?). We do not encourage the use of our products after more than 12 months after purchase. More “Use By” details are available on product containers and pages. For more FAQs on natural skincare, please visithere.
Candida Die-off Effects
*Ps. Do note that information provided by Craft & Culture is not intended to treat or diagnose physical medical conditions. In the event that any adverse reactions occur, please exercise good judgement and decide if medical attention is required.
If your gut health isn’t optimal, sometimes when you first start consuming milk kefir or kombucha, you may experience the “Candida Die-Off”. This happens when you introduce probiotics into your body and yeast cells are rapidly killed, a die-off (or Herxheimer reaction) occurs and metabolic by-products are released into the body.
The Candida yeast cells actually release 79 different toxins when they die, including ethanol and acetaldehyde. These toxins cause allergic reactions and inflammation that lead to an array of undesirable symptoms.
Die-Off symptoms will vary from person to person, as each will have different degrees of infestation. If you are having severe Die-Off symptoms, reduce your dosage of probiotics. The liver is your main pathway for eliminating toxins, and the Die-Off symptoms mean that it is being overwhelmed.
Here is a list of some of the symptoms you might experience during a die-off (otherwise known as a Herxheimer reaction).
Headache, fatigue, dizziness
Bloating, gas, constipation or diarrhea
Increased joint or muscle pain
Elevated heart rate
Chills, cold feeling in your extremities
Body itchiness, hives or rashes
Recurring vaginal, prostate and sinus infections
Coping with Die-Off effect These symptoms normally clear up within a week or so, but could last a little longer (so hang in there). However, there are a few things you can do to slow down this reaction or expel the toxins faster.
Reduce your dosage of probiotics.
Increase water intake to flush out the toxins faster.
If you want to feel better, all those byproducts that are released by the Candida yeast need to leave your body. You can give them a push by drinking more water.