As fermentation takes time to occur and our drinks are made fresh in small batches, We only take in Pre-orders and may not be able to accommodate last minute or immediate orders.
Deliveries are on Fridays every week (subject to changes)
For orders that are placed beforeThursday 9.30 am (GMT+8), delivery will be made on the Friday of the same week. For orders received after the cutoff time, delivery will be made on the following Friday. We occasionally deliver on other days based on volume and demand.
Pick Up Policy
Please place all orders by Thursday 9.30 am for Friday Home Deliveries and Store Pickup
Pickups are only available for
orders of minimum 4 bottles
on designated days and times only. Please Note: We are unable to fulfill personal requests for date or time changes outside the provided range. For other time preferences please select home delivery.
There are no pick ups on Public Holidays
**We allow a one-time reschedule of pickups.
**All No Shows (with no communications/last minute cancellations) are subject to a 50% restocking fee with 50% of the order price refunded as we make our brews fresh; not turning up means we incur losses having to replace the brews.
For orders less than $35, we charge a flat rate of $3.50 per skincare order.
Asia & Rest of the World (Natural Skin Care Products Only)
Free Shipping for minimum spends of:
$50 for customers residing in Malaysia, Indonesia and South East Asia
$100 for all other international orders
Exchange & Return Policy
As our beverages contain live cultures, please be aware that slight differences in taste and colour are possible, subject to our climate. Unless grossly misrepresented or errors were incurred on our part, all sales are final. That being said, please feel free to let us know if you have an issue and we’ll be more than happy to resolve them.
Natural Skin Care Products
We use natural materials in all formulations and organic produce when possible. Before using our natural skin care products, please perform a patch test on your skin and wait 24 hours before full application. If any irritation occurs, rinse generously with water and discontinue use. We offer Exchanges for all unused and unopened products and Full Refunds for all products that cause skin allergies when applied. For more FAQs on Natural Skincare, pls visithere.
How long do your products last?
Kombucha and Milk Kefir:
We advise for our brews to be consumed within a month of being stored in the fridge. Both Kombuchas and Milk kefirs don’t typically “turn bad” when kept for a while. The organic acids produced by our happy bacteria create an environment that is unsuitable for harmful bacteria or mold when kept in closed, clean conditions.
*Kombucha Tip*-Leave your booch out at room temperature for a few days and if the bottle cap is tight upon pressing the top, you've got yourself a healthy fizzy beverage! But make sure to chill and store in the fridge immediately. Messy Kombucha explosions have been known to occur when the bottles are left for extended periods of time at room temperature!
Natural Skin Care:
We create our products in small batches every month and use natural preservatives, for example fermentation bacteria like Lactobacillus (How cool is that?). We do not encourage the use of our products after more than 12 months after purchase. More “Use By” details are available on product containers and pages. For more FAQs on natural skincare, please visithere.
Candida Die-off Effects
*Ps. Do note that information provided by Craft & Culture is not intended to treat or diagnose physical medical conditions. In the event that any adverse reactions occur, please exercise good judgement and decide if medical attention is required.
If your gut health isn’t optimal, sometimes when you first start consuming milk kefir or kombucha, you may experience the “Candida Die-Off”. This happens when you introduce probiotics into your body and yeast cells are rapidly killed, a die-off (or Herxheimer reaction) occurs and metabolic by-products are released into the body.
The Candida yeast cells actually release 79 different toxins when they die, including ethanol and acetaldehyde. These toxins cause allergic reactions and inflammation that lead to an array of undesirable symptoms.
Die-Off symptoms will vary from person to person, as each will have different degrees of infestation. If you are having severe Die-Off symptoms, reduce your dosage of probiotics. The liver is your main pathway for eliminating toxins, and the Die-Off symptoms mean that it is being overwhelmed.
Here is a list of some of the symptoms you might experience during a die-off (otherwise known as a Herxheimer reaction).
Headache, fatigue, dizziness
Bloating, gas, constipation or diarrhea
Increased joint or muscle pain
Elevated heart rate
Chills, cold feeling in your extremities
Body itchiness, hives or rashes
Recurring vaginal, prostate and sinus infections
Coping with Die-Off effect These symptoms normally clear up within a week or so, but could last a little longer (so hang in there). However, there are a few things you can do to slow down this reaction or expel the toxins faster.
Reduce your dosage of probiotics.
Increase water intake to flush out the toxins faster.
If you want to feel better, all those byproducts that are released by the Candida yeast need to leave your body. You can give them a push by drinking more water.